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Zoom - How to Fix Audio Issues

Your computer may have more than one speaker and microphone device setup. Zoom selects the default devices when you launch a meeting. This can be the computer’s internal microphone or an external microphone(headphones, camera mics, etc.)

Begin by running a microphone/speaker test:

1. A reliable way to switch which speaker and/or microphone device(s) is being used, is to run a device test. To run the test, go to the Zoom toolbar and select the up arrow (^) next to the microphone icon to see your options. In the list, select “Test Speaker and Microphone.”

Screen Shot 2021-06-07 at 1.16.27 PM

2. Once the window opens, you should hear a ringtone. If you do, click Yes. If not, try selecting a different device from the list box. If none of the options work, click No to move on to the microphone test.

3. For the microphone test, you must speak into your laptop or external audio device. Two things should happen. One, the volume bar should be moving as you speak. Secondly, the computer will play back what it hears. If you do not hear your voice played back, try selecting a different device from the list box. If none of the options work, click No to end the test.

4. If you could not fix the problem, try leaving and re-entering Zoom. If the problem still exists, run the same test again. To leave the meeting, do one of the following:

  • Click on the Leave button on the bottom right corner.
  • Click the Close button (X) in the upper right corner above the View button

5. Leave the meeting and try another application that uses the same devices. This will allow you to test whether the devices are working for any application. You can also check to see if another application is using the devices. If so, they will not work in Zoom until the other application is exited.

6. Another possible solution is to reboot (restart) your computer and repeat the steps to re-join your Zoom meeting.

7. Finally, you can also check the status of your devices through the operating system. Go to your System settings (Control Panel or System Preference

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