StreetCode Level Up
Computer Loaner Program

How does the process work?

StreetCode’s Level Up Computer Loaner program is a program that offers yearly computer rentals to families in need free of cost. Computer loans are granted to qualifying families on a rolling, first come, first serve basis depending on supply + the qualifications of applicants and are renewed on an annual basis.

Why is StreetCode doing this?

Through StreetCode’s Level Up Initiative, we aim to close the Digital Divide by equipping our community the technology they need to build the future. With the recent outbreak of COVID-19 and the moving of so many activities to digital spaces with shelter in place, access to technology has become even more essential for folks to access education, find and do work, and stay in touch with loved ones. Through this program, we hope to empower folks to access this digital world by ensuring that access to a high-quality device and internet is not a barrier.

How many computers can my household check out?

The limit per household is as follows:

  • 2 per household that has 3+ people planning to use the computer(s)
  • 1 per household that has 2 or less people planning to use the computer

Who qualifies for a free computer rental?

Our computer loaner program is open on a rolling, first come, first serve basis to anyone who:

  • Is located in the Bay Area and is able to pick up and return the computer in Menlo Park.
  • Requires a computer for either themselves or their household members in order to be able to access educational and/or economic opportunities.

While we’d love to serve as many people as possible, we are limited by our inventory. Therefore, we offer priority to applicants who:

  • Are low income and would have trouble affording their own computer.
  • Currently lack an adequate amount of high-quality devices in their home.
  • Have K-12 students or college who require devices for remote learning.
  • Are currently enrolled in StreetCode classes.
  • Are located in EPA or Belle Haven.

What else can I check out/receive besides a computer?

Outside of computers, depending on available supply, people who qualify for the Level Up Computer Loaner program can also qualify to either loan or receive a:

  • External monitor
  • Mouse
  • Keyboard
  • Headphones
  • Tablet Device
  • Other devices on a case by case basis – feel free to ask!

How long can I keep my computer and how do renewals work?

Currently, we do our computer returns and renewals on a yearly basis with occasional check in surveys. This means that all computers will be due for return and renewal at a given time each year – StreetCode staff will be reaching out at this time to let you know how to return or renew the device (StreetCode staff or the staff of partner orgs will give you a date upon checkout). In addition, occasional check-in surveys will be sent to everyone with a computer out asking some information about how you’ve been using your computer. Please do take the time to fill out these surveys as the information we collect helps us to better understand how to serve the community and communicate to donors to receive more funding.
When computers are returned, folks will be given more information about how to renew their computer loans. Please note that everyone will be required to physically bring their computers back whether or not they plan to renew them so that we can do upkeep.

I also need help getting connected to the internet. Can StreetCode help?

Yes! We currently do not offer to pay for internet plans, but are able to offer help finding and getting connected to an affordable plan (there are some low cost plans for as low as $10/month). We encourage you to check out https://www.everyoneon.org/ to see if you qualify for any low-cost plans and to reach out to our Tech Support Hotline (see above) for help getting set up.

What if my computer has issues or breaks?

For all computer loans, we are able to replace computers that break or have issues – just reach out to our Tech Support Hotline (see above) to let us know and we can either coordinate a replacement or help you troubleshoot.

What else does StreetCode offer?

Classes/Pop Ups: Outside of this program, StreetCode offers several amazing classes and Pop Up programs that teach everything from coding to entrepreneurship to design for ages 4-99. Check those out and register here.
Tech Support: Whether your device is having issues or you just want some help figuring out how to troubleshoot something, you can reach out to our Tech Support Hotline (see above) to get help from our IT team.